FAQ - elevencorners

My Order

We love questions so ask away! Please let us know which print your question refers to! We'll try to help as quickly as we can!

Please get in touch and include your order number! We'll respond as quickly as we can.

Let us know as soon as possible! If you contact us before we've arranged for your print to be printed we'll be able to fix it. But be quick! We often start design work on prints the same day that you make the order.

We try to reduce the chances of these errors by contacting you if we have any questions about your print - please look out for our emails!

We'll get in touch with you. We occasionally spot what look like mistakes and we'll ask you for clarification if we need it. But we probably won't spot everything so please double-check the information you send us when you make your order!

If we contact you it's important that you respond quickly otherwise your print will be delayed - we can't design and print it until we have all the information we need.

Please keep an eye out for emails from us regarding your order!

If we've notified you that your order is on its way and it seems to be taking too long to arrive our usual advice is to check with neighbours whether they have taken delivery of the print - in our experience this is usually what's happened. Also contact your local Post Office (e.g. they may have tried to deliver the package and not been able to leave it with anybody).

If your package has a tracking number, please check the courier company's website - they often provide quite a lot of detail.

You can also get in touch with us. We'll try to help with lost packages but there is a limited amount we can do.

Please get in touch with us as soon as possible! We'll do our best to sort it out. We want happy customers, not unhappy ones! We can't do anything about a problem if we don't know about it.

Please include:

- your order number

- a description of the problem

- if it helps to explain the problem, send us a digital photo

That's great! What can you do? All the things below help us!

- Leave us a nice review. If you leave a positive review it makes a huge difference to small businesses like us.

- Follow us on social media and join our mailing list. You'll get to see updates, new print designs, special offers and enter occasional competitions.

- Tell us that you like your print (and why!). We love hearing your stories about our prints. It helps remind us that our prints aren't just pretty pictures hanging on a wall. They're more about connecting people, often a gift giver and gift receiver, where the giver wants to make the receiver feel special. Your stories are very heartwarming! Contact us by clicking HERE.

- Show your print to your family and friends, tell them the story behind it, and tell them about elevencorners!

- Share pictures of your print on social media (and tag elevencorners so we can see them too!). Just like reviews, photo shares of real prints help small businesses like us enormously.

Your Prints

Once we've received all the information we need to create your print, we'll usually complete the design within one or two working days. Once the design is finished, we'll send it for printing by one of our partner printers.

If we have any questions about your order, we'll send you an email for clarification (for example, if we spot what we think is a spelling mistake). So please keep an eye out for any emails from us, otherwise the dispatch of your order will be delayed.

All our prints are printed on high quality paper with high quality inks. For most of our prints matte paper looks best, so that's what we use. For some prints (e.g. photo collages) we use satin or lustre paper. Each product listing includes a note about what kind of paper it's printed on.

We are based in Ireland but we use a number of different print companies located in the UK, Europe and the USA. We'll send your order to be printed by the printer who is closest to you - this is good for you, good for us and good for the planet.

It means your print will reach you quickly and reduces the chance it'll get damaged in transit.

Occasionally we may need to ship prints from further away than we'd like (e.g. if you order a print size that can't be printed by a local printer). In these rare cases we'll contact you first to see if we can find an alternative that works for both you and us.

All of our printers have high standards so if you receive a sub-standard print, please let us know! We want to be sure that our printers are doing a good job that our customers are happy with.

Prints are packaged in strong protective cardboard tubes or flat packs, depending on size.

Canvas prints and framed prints are packed in protective cardboard packs.

Hopefully yes! We love hearing about new print ideas - or variations on existing ones. Send us your idea and we'll do our best to come up with something!

Shipping And Estimated Delivery Times

Shipping to Ireland or the UK is FREE.

Shipping to Europe (excluding Ireland and the UK) is €7.50 per order.

Shipping to the USA is €5.00 per order.

Shipping to Australia or New Zealand is €10.00 per order.

Shipping to everywhere else is €12.0 per order

Once we've prepared your print (which usually takes a day or two), estimated delivery times are:

A4 and A3 Unframed prints are delivered by An Post usually within 4 working days.

Other size unframed prints are delivered usually within 5 to 14 working days.

Canvas prints are delivered usually within 5 to 14 working days.